ShipModelKits.com Shipping Policy 🚚✈️
At ShipModelKits.com, operated by Maris Stella d.o.o., we ensure secure and reliable worldwide delivery for every order. The following terms outline how we ship our products and what customers should expect upon receiving their packages.
1. Global Free Shipping 🌍
We proudly offer free worldwide shipping on all orders, except for destinations that are unreachable due to war, natural disasters, or other force majeure events.
We work exclusively with trusted international couriers, including UPS, FedEx, and DHL, to ensure fast and safe delivery to customers around the world.
2. Delivery Timeframes ⏱️
Delivery schedules vary based on product availability:
- In-stock items: Typically dispatched within 24 hours or the next working day.
- Out-of-stock or made-to-order items: Require 15 to 45 days for processing and dispatch.
After the parcel is shipped, transit time depends on the destination and courier service.
3. Customer Responsibilities Upon Delivery 📦
When receiving the shipment, the customer must:
- Carefully inspect the external packaging.
- Check for any visible signs of damage.
- Inform the courier immediately if damage is detected.
- Refuse the delivery if the packaging shows visible damage.
Please note:
Once the shipment is accepted, shipping-related damage claims cannot be considered.
4. Shipping Liability ⚠️
ShipModelKits.com is not responsible for:
- Damage occurring during transport after the customer accepts the delivery.
- Courier delays, customs processing time, or force majeure interruptions.
- Delivery restrictions affecting certain countries due to conflict or natural disasters.
5. Shipment Tracking 🔎
Once your order is dispatched, you will receive a tracking number to follow your shipment directly through the courier’s website.